We support organisations to design and implement strategy at an organisation wide level, or a functional and team level.
We provide consulting services in Strategy, Management, Operations and Performance improvement. Whether it's accelerating a change programme, improving structures, addressing painful processes, or focusing on team dynamics and performance. We’re practical, enjoy fixing things, and get to the point quickly.
Here are some examples of past projects
Services for
Organisations
Strategy /
We support organisations to design and implement strategy at an organisation wide level, or a functional and team level.
Client:
iDE Global
Website:
www.ideglobal.org
Dates of assignment:
Jan 2021 - Ongoing
Location:
USA, Ghana, Mozambique, Honduras, Cambodia, Zambia, Bangladesh, Nepal, Ethiopia, Vietnam
Services:
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Agile adoption & training
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Change mobilisation
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Operating model referesh
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Critical process and workload optimisation
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Leadership & Staff Coaching
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Leadership retreat facilitation
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Priority project delivery acceleration
iDE Global:
International Development Enterprises, Playbook to Thrive
Rollout of a global Agile growth strategy, managing sprint teams and projects across 10 countries
iDE have been creating income and livelihood opportunities for poor, rural households for over 40 years. In 2020, the iDE leadership team and global network committed to implementing a new organisation-wide strategy, based on the Jim Collins’ Hedgehog and Flywheel concept, called ‘Playbook to Thrive’.
Metamorph were contracted to provide design and management support, as well as Agile coaching services, to facilitate delivery of the first year of ‘Playbook to Thrive’. We developed the methodology for year 1 rollout with the Executive Team, as well as developing sprint teams across all 10 country offices, which included support to two of iDE’s water and sanitation social enterprises. The aim was to deliver practical and achievable impact, demonstrate the efficacy of the ‘Playbook to Thrive’ model and build the skills needed to take forward the next cycle of Playbook. We also delivered an Agile training course tailored to iDE’s non-profit, international development project delivery context.
There’s a lot we could write about for this assignment! It was a wide ranging and made use of lots of approaches to problem solving, team and workflow management. Work included developing an Access to Finance Knowledge Management Platform in Bangladesh, improving the business mindset and collaborative culture in Cambodia, and developing strategic communications to increase awareness of iDE’s mission in Ghana.
Client:
SUSE
Website:
Dates of assignment:
2022 - 2023
Location:
Europe - online
Services:
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Agile Adoption
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Applied Agile Training
“It was the best training I have been part of.”
Pavel Tieff | Senior Manager IT - Finance & SAP | SUSE
"It improved our team’s agile capability 100%. It has helped us to cut out any duplication as we are now transparent on our plan of work. It has also pushed us to document our work and define a definition of done for each project we work on. In terms of improving transparency and reducing duplication of work the training has been terrific!”
Tereza Oostveen | Business Intelligence | SUSE
SUSE
Applied Agile
Enhance Agile culture & capability.
Increase cross-team collaboration & operational excellence.
SUSE is a German-based multinational software company that provides open-source software solutions. They are best known for their enterprise-class Linux operating system, SUSE Linux Enterprise Server (SLES), which is used by businesses, governments, and educational institutions around the world.
Metamorph were contracted to support SUSE's BI Analytics Team enhance their Agile culture and capability through the delivery of an Applied Agile training programmes. The objectives of the training were to enhance SUSE’s Agile culture and capability and increase cross-team collaboration & operational excellence.
Evaluation of our work alongside SUSE showed that the training has led to improvements such as: better team communication and collaboration; higher transparency; decreased duplication of effort; increased documentation of work, and reduced email traffic.
We received a Net Promoter Score from participants of 9.5 out of 10 and were subsequently requested to deliver further Applied Agile projects.
“It was the best training I have been part of.”
Pavel Tieff | Senior Manager IT | SUSE
Client:
MANA Mobility (Cargo Bikes Africa)
Website:
https://www.mana-mobility.com/
Dates of assignment:
2022 - Ongoing
Location:
Accra, Ghana
Services:
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Operating Model Design
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CEO and Founding Team Coaching
"Metamorph believed in our vision and backed us. Not only have they been a great sounding board on this journey, but the work they completed to develop our operating model was highlighted by investors as something all start-ups should have."
Valerie Labi | CEO & Founder | Cargo Bikes Africa
MANA Mobility
Strategy, Operating model, Investment
Create the foundations for growth and provide seed investment
MANA Mobility, a German-Ghanaian enterprise, is creating an ecosystem for e-mobility solutions in Africa with the core of operations in Ghana.
In 2022, MANA joined forces with Cargo Bikes Africa, a start-up driving innovation in mobility processes through locally designed, produced and subscribed e-bikes and e-trikes. The company has partnerships with pan-African e-commerce platforms and is working to make delivery services more sustainable.
Metamorph have provided pro-bono strategy and operations consulting support to Cargo Bike since its inception in 2020 and were the first investor in the business, acquiring 5 very electric cargo bikes.
The focus of the consulting work was to develop Cargo Bikes operating model. Having a robust operating model not only establishes a foundation for commercial partnerships and growth, but it also provides a clear understanding of the business to potential investors. This gives investors the confidence they need to invest in the company, knowing that it has a solid foundation and a clear direction for future development.
We are proud to work and invest in MANA Mobility and support its team of innovators, creators and change-makers committed to reducing CO2, creating jobs, and making transport accessible to all. We are also eager to go test the bikes in Accra!
“It was the best training I have been part of.”
Pavel Tieff | Senior Manager IT | SUSE
Client:
Urban Symbiotics
Website:
www.urbansymbiotics.com
Dates of assignment:
September 2021 - ongoing
Location:
London, UK
Services
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CSR and community engagement
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Priority project acceleration
“Metamorph are like an extension of our business. We trust them and they deliver. They are innovative and spot opportunities for us, then work with us to capitalise. They are great to work with - they are in the top 3 of my most frequently dialled numbers.”
James Stewart | Co-Founder | Urban Symbiotics
“Metamorph are like an extension of our business. We trust them and they deliver. They are innovative and spot opportunities for us, then work with us to capitalise. They are great to work with - they are in the top 3 of my most frequently dialled numbers.”
James Stewart | Co-Founder | Urban Symbiotics
Urban Symbiotics:
Agile based community engagement
Establish and chair Resident Advisory Boards to increase the impact of community engagement
Urban Symbiotics are a user-centric multi-disciplinary architecture, master planning and design practice. They are also changing the way community engagement is conducted, for the better.
Their challenge was winning new work - they kept winning new work! They needed time to step back and strategise their next phase of growth.
We ran a Growth Mapping session with their founders James and Steph, to define their 12-month targets and map a plan to achieve them. Following the session, we were able to support them bridge a delivery gap by directing the community engagement for one of their live projects - a public consultation for a large redevelopment in a London Borough - as well as chairing the consultation meetings.
As a result of the success of the consultation, the client asked Urban Symbiotics to support them to establish a Residents' Forum for Gascoigne, a Ward within the London Borough of Barking & Dagenham.
We supported Urban Symbiotics to design the engagement strategy, run the engagement process and now chair the Forum.
We are proud that the Forum has had their work shortlisted for a Festival of London Architecture award, and the client sponsor has been recognised with the New London Hidden Hero award.
The impact has led to the creation of a Barking wide Residents’ Advisory Board, which we are supporting Urban Symbiotics to deliver in a similar capacity.
“Metamorph are like an extension of our business. We trust them and they deliver. They are innovative and spot opportunities for us, then work with us to capitalise. They are great to work with and ally to us - they are in the top 3 of my most frequently dialled numbers.”
James Stewart | Co-Founder | Urban Symbiotics
Operating Model /
We work with organisations to map and analyse their current operating model, generate design improvements, and develop a plan to implement them.
Client:
UK Arts Charity
Dates of assignment:
September 2020 - February 2021
Location:
London, UK
Services:
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Agile Adoption
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Business model refresh
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Growth Strategy
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Operating model transformation
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Priority project acceleration
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Vision and mission revamp
Metamorph have completely revolutionised the way we think and work by giving us the tools to better structure all areas of business planning and development. They are so easy to work with and their support and expertise is absolutely invaluable.
Anna Trevien | Uk Arts Charity
UK Arts Charity:
Operating model design, business plan and growth strategy
Increasing membership, services offered and revenue generation
Metamorph have been supporting Benesh International for over 12 months to develop and implement a new operating model and growth strategy.
Incorporated at the Royal Academy of Dance, Benesh International are the Professional Body of Benesh Movement Notation, a written system for recording human movement. They define and maintain the standards of Benesh Movement Notation, train and certify the next generation of Benesh Choreologists and Notators, and provide their members with the tools, resources, and guidance.
The aim of the work is to support Benesh better serve their professional membership and increase visibility and demand for services within their industry. The work provided the detail of how the business will operate in the future - something that is often missing from business plans - and identified important efficiency savings for the organisation.
Benesh has recently unveiled a new membership package, signaling the start of a new expansion plan. This offering is the culmination of a year-long effort to revamp the company's value proposition and operating model, with the goal of preserving the heritage and legacy of Benesh Movement Notation. We eagerly anticipate the impact of these changes.
"Metamorph have completely revolutionised the way we think and work by giving us the tools to better structure all areas of business planning and development. They are so easy to work with and their support and expertise is absolutely invaluable."
Anna Trevien | Head of Benesh International at the Royal Academy of Dance
“Working with Metamorph created an incredible buzz in the office. There is now a hunger from everyone to develop and grow both themselves and the business”
Ejaz Rashid | CEO and Founder | GivingForce
Client:
GivingForce
Website:
www.givingforce.com
Dates of assignment:
May - July 2019
Location:
London, UK
Services:
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Agile adoption
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4 Day week & hybrid work model pilots
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Critical process & workload optimisation
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Growth strategy
GivingForce:
4 + 1 working week implementation
Create CEO headspace, drive business development, improve team performance
GivingForce was founded to increase corporate charitable giving and volunteering. By all measures they were succeeding: providing an effective software and support platform to major financial and retain sector clients, leading to significant increases in staff volunteering and payroll giving.
But they had a problem.
They had become the victim of their own success and their founder and CEO had no time to focus on business development and other operational issues hampering growth. Ejaz wanted to delegate more to team leaders, freeing up time in the week to plan for growth and develop new products. He also wanted to fix some niggling issues that they never seemed to get round to.
Metamorph’s brief was to free up CEO time, identify and fix priority operational issues, and use the engagement design and delivery process to increase team autonomy and effectiveness – without disrupting the day-to-day running of the office!
Our approach was to develop a 4+1 working week model for a 10 week period: we analysed the team’s workload, compressed their normal 5 day week into 4, and made Friday a ‘change Friday’. The team were taught the basics of Agile and Scrum and led their own internal change management process, identifying and addressing efficiency gains and cost savings along the way. Ejaz got his Friday’s back and used the time to focus on BD and client management.
The rebalancing effort proved effective and GivingForce have gone on to realise their growth targets in pursuit of their mission.
“Working with Metamorph created an incredible buzz in the office. There is now a hunger from everyone to develop and grow both themselves and the business”
Ejaz Rashid | CEO and Founder | GivingForce
Performance /
We support organisations to analyse and improve their performance. This could be a business wide, business function, team, process or individual level.
Client:
iDE Global
Website:
www.ideglobal.org/story/psychometric-surveys
Dates of assignment:
Aug – Dec 2019
Location:
Ghana
Services:
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Agile transformation
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Operating model transformation
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Critical process & workload optimisation
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Priority project delivery acceleration
Sama Sama:
Agile ways of working and digital customer pilot
Water and sanitation social enterprise looking to bounce back from COVID 19 sales impact
Sama Sama was the first business to build, sell and install toilets in rural areas of Northern Ghana to improve access to sanitation for low-income communities. Metamorph supported the team to analyse and address the impact of COVID 19 on their face-to-face sales model, as well as running a pilot to increase the number of digital customers and reduce reliance on cash.
We trained a cross functional Sprint Team in Agile planning and task management, with parallel leadership coaching for senior staff.
Sama Sama moved from 100% cash payments before the pilot to 100% digital payments for new toilet sales afterwards. The work was noted at iDE’s global headquarters in America, and Metamorph were subsequently contracted by their Executive Team to work on the rollout of a new 5-year global strategy.
Client:
iDE Global / Hydrologic: part of iDE Global Playbook roll-out contract
Website:
www.tunsaiwater.com
www.ideglobal.org/story/clean-water
Dates of assignment:
September 2021
Locations:
Cambodia
Services:
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Critical process & workload optimisation
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Operating model refresh
Hydrologic:
Map and improve information flow for better team performance
Agile ways of working to address operational challenges
Hydrologic is a social enterprise that manufactures and sells ceramic water filters across Cambodia. Its CEO wanted to increase sales and customer engagement, and improve information flow in the company.
We established a Sprint Team to identify their three biggest operational challenges and then map the full process causing each challenge. We then worked with the team to plan and pilot changes to the processes to improve operational performance.
One of the challenges identified was the high turnover of staff. As a result of the pilot the CEO emailed us to note that no one had left Hydrologic in the months following the pilot, which she noted as “impressive”.
"When the employee feels that they own the business, the business will flourish.”
Sim Veasna, Customer Services Manager
Client:
GivingForce
Website:
www.givingforce.com
Dates of assignment:
August 2019
Location:
London, UK
Services:
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Priority project delivery acceleration
GivingForce:
Project Management support
Support for new client onboarding for a SaaS transition project
GivingForce support some of the largest companies in the world to safely, transparently and accurately donate both time and money worldwide.
GivingForce contracted Metamorph to work on an RFP to develop and apply best practice in community investment for an organisation supporting over 150 businesses worldwide. The issuing organisation wanted to transition from using its own community investment reporting software to a software-as-a-service solution. We worked with GivingForce to draft the proposal, which they went on to win, and were subsequently asked to provide project management support to transition the client to the GivingForce Portal.
Funding agency:
UK Foreign, Commonwealth and Development Office; CSSF
Client:
Adam Smith International
Dates of assignment:
August 2019
Location:
London, UK
Services:
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Large scale programme management
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Priority project delivery
Future Cities Nigeria:
Deputy Team Leader
We provide the Deputy Team leader for the UK Foreign, Commonwealth and Development Office funded Future Cities Nigeria programme, managed by our client Adam Smith International.
Future Cities Nigeria is developing urban environments that enhance inclusive economic growth, reduce poverty and gender inequality in line with the SDGs, through a series of targeted interventions on policy, transport, urban planning and resilience; unlocking opportunities and sustainable economic relationships between cities and international business. The Deputy Team Leader is tasked with increasing overall team effectiveness and coordination, including FCDO and UN Habitat client liaison, as well as management of projects in Abeokuta State.
Funding agency:
UK Foreign, Commonwealth and Development Office; CSSF
Client:
Adam Smith International
Dates of assignment:
August - November 2020
Location:
Iraq and UK
Services:
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Large scale programme management
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Priority project delivery
Technical Assistance Facility for Iraq:
Interim Team Leader
We provided Interim Team leader support for the post-inception phase of the UK Conflict, Stability and Security Fund’s Technical Assistance Facility for Iraq (TAFFI), managed by our client Adam Smith International.
TAFFI has been set up to provide the Government of Iraq and the Kurdish Regional Government specialised, timely, and demand-driven expertise with the common goal of building a more stable and resilient Iraq. The assignment involved travel to Baghdad and Erbil to increase the programme’s visibility following inception; meeting with a wide range of Iraqi Government Agency stakeholders and counterparts at the UK Embassy in Baghdad and Erbil Consulate. The objective was to increase Iraq Government engagement with the Facility, and establish the programme’s project pipeline; both of which were achieved successfully.
